Our Commitment to You | COVID-19
Dear UIF Customers and Industry Partners,
I want to assure you that we continue to monitor and expand our knowledge base on the spread of the Coronavirus (COVID-19) in our communities and, further, to let you know what UIF Corporation (UIF) is doing as a company to protect our employees and customer service levels.
We are closely monitoring the daily developments and have raised awareness among our employees on the best practices to prevent the spread of respiratory diseases, as outlined by the Centers for Disease Control and Prevention (CDC).
We have also instituted several measures, as prescribed by the CDC, here at UIF to ensure the safety of our staff while at the same time delivering on our service level commitments to you and our industry partners. Below please find a current listing – as of this moment in time – of all the measures we’ve taken to ensure both the safety of our staff as well as our commitment to continue delivering on the service levels you’ve come to expect from us.
- We have instituted a temporary company-wide business travel/airplane ban on ALL employees.
- We continue to encourage all employees who may be showing any signs of being sick to stay home.
- Where applicable, all staff will attend meetings via conference call applications/functionality rather than in person.
- We are consistently reminding our staff to use prescribed hygiene habits and we have placed disinfectant gels and wipes throughout our entire building.
- We continue to update our Business Continuity Plan to include the extraordinary event of a Federal or State mandatory quarantine scenario.
- We are reviewing various state and federal announcements related to this virus, particularly where we provide financing and/or have satellite offices and will react accordingly.
- Our team is prepared to work remotely to ensure that your home financing needs can be met timely to minimize any impact on those who are buying and selling homes currently.
- Our mortgage servicing team is ready to assist any of our customers that advise us they may be financially impacted by this virus/situation.
- Lastly and most importantly, we are committed to remaining vigilant yet calm during this world wide event.
We are also encouraging customers to enroll in e-statements and ACH payments. To enroll, visit www.midwestloanservices.com and log in to your account or call Midwest Loan Services – Customer Service at: (844) 871-8276
Should you have any questions, comments or concerns regarding my note, please do not hesitate to contact us.
Julie A. Burzynski
Chief Operating Officer
If your ability to make your home financing payments is impacted due to COVID-19, you may be eligible to delay making your monthly payments for a temporary period, during which:
- You will not incur late fees
- You wont have delinquencies reported to the credit bureaus
- Foreclosure and other legal proceedings will be suspended
- For 1 -4 months your payments may be reduced or suspended.
In order to see if you qualify, please login to your account through Midwest Loan Services and once you have logged in please click on the COVID-19 tab and follow the instructions.
Recently the Internal Revenue Service (IRS) started to advise taxpayers to be wary of emails, phone calls, SMS (text messages), and social media posts around the upcoming stimulus payments, especially those that ask for money or sensitive information be provided in order to receive funds.
- You will not need to pay anything in advance, or provide personal or bank account information, to receive your stimulus payment from the government.
- Be suspicious if you receive a stimulus check with an unusual payment amount, or that requires you to call/verify your information before you can cash it.
- Determine if you are eligible for a stimulus payment and the amount you should be receiving. Visit the IRS website to understand your eligibility.
- The government will not be contacting you regarding your stimulus payment. They will not be asking for your Social Security number, bank account number, passwords, or credit or debit card number. Also, you should not be asked to verify your tax filing information.
- Be wary of unsolicited communication, including phone calls, emails, text messages, or social media messages, especially those requesting you to share personal, financial or account information.
- Verify any requests for information using an alternative method before taking any action. Locate the entity’s phone number from a trusted source, such as their secure website or the back of your credit or debit card, if the caller is saying they are from your bank.
Cyber criminals are beginning to take advantage of opportunism to steal personal and financial information during this vulnerable time for many. We are seeing an increase of new iterations of common phishing and malware scams, where fraudsters may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Fraudsters may use phone calls and SMS (texts messages) to try to trick you as well.
Along with banks, fraudsters are also spoofing the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) or other similar medical, charitable and government organizations. These messages can be convincing, as cyber criminals often use professional “mirroring” that perfectly match the logo, website and email formats of legitimate organizations. If you do receive unsolicited phone calls, emails or text messages asking you to share personal, financial or account information, it is important to verify the request using an alternative method before taking any action. Locate the entity’s phone number from a trusted source, such as their secure website or the back of your credit or debit card, if the caller is saying they are from your bank.
Tips to avoid email scams:
- Look closely at the sender’s email address and domain. Check for misspellings and inconsistencies between the “Sender” name and “From” email address or domain name.
- Beware of demands for personal or financial information, especially those with a sense of urgency.
- Be extra cautious before clicking any links found in the email. Hovering your mouse over the link without clicking will give you a preview of the URL the link is pointing to. Links and web addresses of a spoofed website can be very similar to a recognized entity, but are off by one or two characters.
- Do not assume an email is legitimate because it displays a corporate logo.
- Do not open attachments from sources you do not recognize
If you receive a suspicious email claiming to be from UIF, please let us know by forwarding the email to email@example.com.